Delivery and Shipping Terms

This page explains the terms for preparing and delivering orders placed on mekra.com. Orders are delivered to addresses within Türkiye.

1. Timescales

Times are counted from when payment is completed (for bank transfers, when the amount reaches our account) and are averages; they may vary in busy periods, for heavy or bulky products, and for products that are out of stock or prepared to order. If a separate lead time is stated on the product page, that time applies. In any case delivery takes place within thirty days at the latest from the conclusion of the contract; if this is exceeded, your statutory rights as a consumer, including rescinding the contract, are reserved.

2. Delivery charge

The delivery charge is clearly shown at checkout according to the products in your cart and the delivery address and is added to the total. If free delivery applies to orders above a certain amount, this condition is stated at checkout. The amount shown before you confirm the order applies.

3. Carriers and tracking

Orders are sent by contracted courier or freight companies or, where needed, by our own delivery and installation team. The carrier is chosen according to the content and size of the order. When your shipment is dispatched, the tracking number is sent by e-mail (and by SMS if you chose SMS notifications); if you are a member you can also follow it in My Account → My Orders.

4. Receiving the delivery

• Someone authorised to receive the delivery must be at the address. It is important to give a correct and complete address and a reachable telephone number when ordering.
• Check the package when you receive it. If it is visibly damaged, crushed, wet or opened, have the condition recorded in a report by the courier and tell us as soon as possible; the absence of a report does not remove your rights but makes the damage harder to establish.
• Heavy and bulky products (for example surface materials, posts, pallet products): it is the recipient's responsibility to make sure the vehicle can reach the address and to prepare the unloading place and, if needed, equipment or personnel for unloading. These conditions can be clarified with you separately before delivery.
• Installation, assembly or on-site labour is not included in delivery unless clearly stated on the product page or in the quote.

5. Shipments that cannot be delivered

If a shipment is returned to us because of an address error, being unreachable or non-acceptance, we will contact you. An additional delivery charge may apply for re-shipment; if you give up the order, the refund is made in accordance with legislation.

6. Late delivery

If we foresee a delay we will inform you. In case of delay you may wait by granting additional time or exercise your statutory rights and cancel the order; in that case the amount you paid is refunded within 14 days at the latest.

7. Return shipments

The conditions for sending items back for withdrawal and returns are in the Returns and Withdrawal Terms. Who bears the shipping cost of a return is determined in accordance with the applicable legislation and is communicated to you when your return request is processed.

8. Contact

For delivery questions: MEKRA TENİS SPOR TESİSLERİ YAP.ORG.SAN.VE TİC.LTD.ŞTİ. — +90 212 281 6044 — [email protected]. Last updated: 18.10.2026.