Distance Sales Agreement

Article 1 – Parties

In this agreement "Seller" and "Buyer" are the parties whose details are written above. The Buyer's details are the details the Buyer entered on the checkout page when ordering; the Buyer declares that they are accurate. Because a national ID number is personal data, it is shown only partially (masked) in this document.

Article 2 – Subject

The subject of this agreement is the sale and delivery of the product(s) ordered by the Buyer electronically on mekra.com, and the determination of the parties' rights and obligations under Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The type, quantity, price, taxes, delivery charge and total amount of the products are shown in the order summary in Article 3 below, which is also sent with the confirmation e-mail; the order summary is an integral part of this agreement.

This agreement applies to products ordered through the website. Court and surface construction, installation and repair work is carried out under a separate contract concluded after a site survey and a written quote. For purchases made by the Buyer for commercial or professional purposes, the consumer-specific provisions of Law No. 6502 do not apply.

Article 3 – Products covered by this agreement and price

Order no.: (assigned when the order is confirmed) — Order date: (order date)

The products you order, with their quantities, unit prices, VAT rates, discounts and amounts, are listed here automatically at checkout.

The subtotal, discount, shipping charge, VAT and grand total of your order are listed here automatically at checkout.

• Payment method: (filled in from the details you enter at checkout)
• Delivery address: (filled in from the details you enter at checkout)
• Billing address: (filled in from the details you enter at checkout)
• Estimated delivery time: (stated at checkout)

The amounts above include VAT; the shipping (delivery) charge is shown separately. Delivery of products that are not suitable for courier shipping (pallet/freight) is arranged separately between the Seller and the Buyer.

Article 4 – General provisions

• Before ordering, the Buyer accepts that they have read and are informed about the main characteristics of the product, the sale price, the payment method and the delivery, and that they have given the necessary electronic confirmation (see the Pre-Contract Information Form).
• Products are delivered to the address given by the Buyer, with the characteristics stated in the order summary and in compliance with legislation.
• If the ordered product is out of stock or becomes impossible to supply, the Seller informs the Buyer; the Buyer may withdraw and the amount paid is refunded within 14 days at the latest.
• The Seller is obliged to deliver the product intact, complete and in conformity with the characteristics stated in the order.

Article 5 – Payment

Payment is taken in Turkish lira and the invoice is issued in Turkish lira. If a price is shown in another currency, the Turkish lira amount calculated at the rate at the time of payment is stated at checkout. Payment is made with the methods offered at checkout (credit/debit card, instalments if offered, bank transfer). Card details are not stored by the Seller; they are processed on the secure infrastructure of the payment institution or bank. For bank transfers the order is processed when the amount reaches the Seller's account. Any commission or interest applied by the cardholder's bank is a matter between the Buyer and the bank.

Article 6 – Delivery

• The product is sent by a contracted courier or freight company to the delivery address given by the Buyer. In general preparation is expected to take 1–2 business days and transit 1–3 business days; the estimated delivery time of this order is: (stated at checkout). In any case delivery takes place within thirty days at the latest from the conclusion of the contract.
• The delivery charge is shown at checkout and included in the total.
• The Buyer or the authorised person at the address checks the package on delivery; a damaged, crushed or opened package is recorded in a report in the presence of the courier and reported to the Seller. For heavy or bulky products, preparing access for the vehicle and a suitable place for unloading is the Buyer's responsibility.
• If the Buyer or authorised person does not accept delivery and the shipment is returned, the Seller contacts the Buyer; an additional delivery charge may apply for re-shipment.
• Details are in the Delivery and Shipping Terms.

Article 7 – Right of withdrawal

The Buyer may withdraw from the contract within 14 days from the day they receive the product, without giving any reason and without paying a penalty. The withdrawal notice may be sent to [email protected], to the KEP address [email protected], in writing to Tarabya Mah., Aydınevler Yıldırım Çıkmazı Sk., No: 2/2, 34457, Sarıyer, İstanbul, or through the "Returns" section of the Buyer's account. The Seller refunds all payments, including standard delivery costs, using the payment method the Buyer used within 14 days at the latest after the notice reaches the Seller; the Buyer sends the product back to the Seller within 10 days of the notice. The product must be returned unused and resalable with all accessories and documents; if any reduction in its value results from the Buyer's use, the Buyer is liable for it. Who bears the shipping cost of a return is determined in accordance with the applicable legislation and is communicated to you when your return request is processed.

The goods and services for which the right of withdrawal cannot be used are listed in Article 15 of the Distance Contracts Regulation. They include goods prepared according to the consumer's wishes or personal needs and made to a personal size, colour or specification; goods whose packaging has been opened and which are unsuitable for return for health or hygiene reasons; goods that are mixed with other items after delivery and cannot be separated; and services whose performance began with the Buyer's approval before the withdrawal period expired. Products of this kind are indicated on the product page before ordering. Details are in the Returns and Withdrawal Terms.

Withdrawal right status specific to this order:

Products for which the right of withdrawal cannot be used, if any, are listed here at checkout.

Article 8 – Defective goods

If the product received is defective, the Buyer may, under the relevant provisions of Law No. 6502, choose one of the rights of rescinding the contract, a reduction of the sale price, free repair or replacement with a defect-free item. The obligations of the Seller and of the manufacturer/importer under the warranty certificate are reserved.

Article 9 – Force majeure

If obligations cannot be performed because of force majeure beyond the parties' control, such as natural disasters, war, strikes or general disruption of transport networks, the parties are not held liable; the Seller informs the Buyer without delay. If force majeure lasts longer than thirty days, the Buyer may withdraw and the amount paid is refunded.

Article 10 – Personal data

The Buyer's personal data is processed for the conclusion and performance of the contract and as described in the KVKK Privacy Notice. Payment card details are not stored by the Seller.

Article 11 – Dispute resolution

For disputes arising from this agreement, within the monetary limits announced each year by the Ministry of Trade the Consumer Arbitration Committees at the Buyer's place of residence or where the transaction was made, and above those limits the Consumer Courts, have jurisdiction.

Article 12 – Entry into force

The agreement enters into force when the Buyer confirms this agreement and the Pre-Contract Information Form electronically on the checkout page and completes the order. The Seller keeps a copy of the agreement and order records for the period prescribed by legislation and sends it to the Buyer with the order confirmation e-mail. Last updated: 18.10.2026.